Terms and Conditions

1. Introduction

These Terms and Conditions govern access to and use of the Lease DIY websites, applications, APIs, communications, hosted payment pages, account tools, and related services.

By creating an account, accepting an invitation, connecting a payment or payout account, using the service, clicking an acceptance checkbox, or continuing to use the service after these terms are updated, you agree to these terms. If you use the service on behalf of an organization, property owner, landlord, management company, business, trust, or other entity, you represent that you have authority to bind that entity.

2. Related Policies and Third-Party Terms

Your use of Lease DIY is also governed by our Privacy Policy and any additional product-specific notices, payment authorizations, SMS disclosures, order forms, subscription terms, fee schedules, or written agreements that reference these terms.

Lease DIY uses third-party providers, including Stripe, for payment processing, payment-method setup, subscription billing, connected-account onboarding, payment disputes, refunds, transfers, and payout-related services. Your use of payment-related features may be subject to Stripe terms, hosted checkout terms, bank-account setup terms, billing portal terms, Connect onboarding terms, and payment provider rules.

3. Eligibility and Account Authority

You may use Lease DIY only if you can form a binding contract and are not barred from using the service under applicable law. You must provide accurate, current, and complete account information and keep it updated.

• You must have authority to create and manage the workspace.
• You must have authority to invite users, tenants, vendors, payout recipients, and other participants.
• You must have authority to provide property, lease, rent, payment, payout, document, maintenance, and contact information.
• You must use the service only for lawful property-management and related business purposes.
• You must comply with leases, agreements, court orders, payment rules, tax rules, privacy laws, housing laws, landlord-tenant laws, consumer protection laws, anti-discrimination laws, debt-collection laws, electronic communication laws, and any other laws that apply to your use of the service.

4. Account Security and Access

You are responsible for all activity under your account and workspace except to the extent caused by Lease DIY in violation of these terms or applicable law. Keep credentials secure, use strong passwords, maintain accurate contact information, and promptly notify us of suspected unauthorized access.

You are responsible for managing user roles, invitations, permissions, tenant access, vendor access, payout-recipient access, and workspace administrator access. Lease DIY may suspend, restrict, or terminate access if an account creates payment, security, legal, compliance, fraud, abuse, operational, or provider risk.

5. What Lease DIY Provides

Lease DIY provides software tools for property, lease, renter, tenant, vendor, owner, document, maintenance, communication, rent-payment, payout, accounting, reporting, support, and workspace subscription workflows.

Unless we expressly agree in a separate signed writing, Lease DIY does not act as your property manager, real estate broker, attorney, accountant, tax adviser, insurance broker, escrow agent, trust-account administrator, debt collector, bank, money transmitter, payment processor, payment-method issuer, or financial institution.

Lease DIY does not create, approve, audit, verify, or guarantee the accuracy, legality, enforceability, collectability, or timing of any charge, preset charge, recurring charge, fee, rent amount, deposit, deduction, refund, credit, balance, payment instruction, payout instruction, lease term, notice, or communication entered or approved by users.

The service is an operational tool. It does not replace professional judgment, legal advice, tax advice, accounting advice, lease review, statutory compliance review, or required local procedures.

6. Data Accuracy and User Responsibility

You are responsible for the accuracy, legality, completeness, and timeliness of all information you enter, upload, import, approve, send, or authorize through Lease DIY.

Landlords, property owners, property managers, workspace administrators, and other charge-configuring users are responsible for setting up and reviewing rent schedules, recurring charges, preset charges, due dates, grace periods, late-fee rules, returned-payment fees, deposits, concessions, credits, deductions, utilities, maintenance rebills, one-time charges, tenant assignments, lease dates, autopay settings, payment links, and payout routing before they are used, displayed, sent, charged, exported, or relied on.

Tenants, renters, payers, vendors, external payees, and other invited users are responsible for reviewing charges, balances, due dates, payment amounts, payment methods, autopay settings, payout information, contact details, invoices, work orders, and other information shown to them before authorizing payment, accepting funds, taking action, or relying on that information. If something appears incorrect, they must promptly raise it with the landlord, property manager, workspace administrator, contracting party, or other responsible party.

You are responsible for reviewing output generated by the service before relying on it or sending it to another person. You remain responsible for decisions made using the service, including whether to charge rent, assess a late fee, send a reminder, create a payment link, process a payment, refund a payment, record an offline payment, close out a lease, withhold a deposit, create a deduction, route a payout, or export accounting information.

Preset, automatically generated, imported, repeated, copied, template-based, or system-suggested charges remain user-configured charges. Lease DIY is not responsible for a charge, balance, payment, payout, refund, credit, deduction, penalty, or notice being incorrect because a user selected the wrong setting, failed to update a setting, used stale lease data, assigned a tenant or payee incorrectly, approved an incorrect item, or failed to review information before use.

If incorrect, incomplete, stale, unauthorized, or unlawful information causes a rent charge, fee, payment, payout, refund, deduction, report, notice, SMS, email, document, accounting entry, legal issue, tax issue, or other result to be wrong, you are responsible for the consequences except to the extent caused by Lease DIY in violation of these terms or applicable law.

7. Legal, Tax, Accounting, Lease, and Housing Compliance

Lease DIY does not provide legal, tax, accounting, financial, property-management, brokerage, insurance, fair-housing, habitability, security-deposit, eviction, collections, or compliance advice. Information shown in the service may be incomplete, may be based on data entered by users, and may not reflect all requirements that apply to a property, lease, jurisdiction, business, or tenant.

• You are responsible for determining whether a charge, fee, deduction, deposit, refund, credit, notice, communication, or lease action is permitted by your lease and applicable law.
• You are responsible for determining whether late fees, returned-payment fees, penalties, interest, deposits, deductions, move-out charges, utility charges, maintenance rebills, and closeout balances are legally allowed and properly calculated.
• You are responsible for determining whether communications, accounting exports, rent reports, payout reports, tax records, invoices, and ledgers are accurate and legally sufficient.
• Nothing in these terms limits rights or obligations that cannot be limited under applicable law.

8. User Content and Documents

You retain ownership of content and data that you submit to Lease DIY. You grant Lease DIY permission to host, store, process, copy, display, transmit, format, analyze, and use that content and data as needed to provide, secure, support, improve, and operate the service; comply with law; enforce these terms; and handle payment, support, security, audit, and dispute workflows.

Do not upload payment credentials, raw bank account numbers, raw routing numbers, card numbers, CVV/CVC codes, passwords, government identity documents, health information, or other highly sensitive information unless the service specifically asks for that information through an approved secure flow.

9. Privacy and Security

Our Privacy Policy describes how we collect, use, share, and protect personal information. By using Lease DIY, you acknowledge that Lease DIY and its service providers may process personal information as described in the Privacy Policy.

Payment credentials are handled by Stripe or other approved payment providers. Lease DIY does not intend to store raw bank account numbers, routing numbers, card numbers, CVV/CVC codes, bank-login credentials, Stripe client secrets, hosted bank-verification URLs, or full payment-method payloads.

10. Payment Services Overview

Payment-related features are provided through Lease DIY software integrated with Stripe and other service providers. Features may include workspace subscription billing, tenant ACH bank-account setup, tenant ACH rent payments, rent-only autopay, payment retries, payment reminders, hosted payment links, connected-account onboarding, destination charges, application fees, transfers, payouts, refunds, disputes, reversals, reconciliation, reports, status displays, audit entries, exports, and support tools.

Stripe and applicable financial institutions, ACH operators, banks, card networks, and payment networks control many parts of payment processing, including eligibility, bank verification, payment timing, settlement timing, payment-method acceptance, returns, disputes, reversals, refunds, payout availability, reserves, account holds, identity verification, onboarding requirements, sanctions screening, and compliance review.

Payment, payout, charge, balance, reconciliation, and account-readiness statuses are operational indicators and may change when Stripe, a bank, a network, a user, an administrator, or Lease DIY identifies new information.

11. Stripe Terms, Connected Accounts, and Provider Rules

To use certain payment features, you may be required to create, connect, verify, or maintain a Stripe account, Stripe Customer, Stripe connected account, Stripe payment method, Stripe Checkout session, Stripe-hosted onboarding session, Stripe billing portal session, or other Stripe-controlled account or flow.

Stripe legal terms, including the Stripe Services Agreement and, where applicable, the Stripe Connected Account Agreement, apply to Stripe-powered features. Stripe may update those terms independently of Lease DIY.

You agree to comply with all Stripe terms, policies, onboarding requirements, prohibited-business rules, restricted-business rules, identity-verification requirements, payment-method rules, dispute rules, refund rules, payout rules, and risk controls that apply to your use of Stripe-powered features.

If Stripe rejects, restricts, suspends, terminates, delays, holds, reverses, reserves, or otherwise limits a payment, payout, account, connected account, onboarding flow, payment method, refund, transfer, or subscription, Lease DIY may be unable to complete the requested workflow.

12. Tenant ACH Payment Setup and Autopay Authorization

Tenant rent-payment setup is ACH-only unless Lease DIY explicitly enables another payment method in the product. Tenants or other payers who set up ACH payments must use Stripe-hosted or Stripe-controlled setup flows and must provide any required authorizations, confirmations, mandates, or consents requested by Stripe, Lease DIY, the payer bank, or applicable law.

By initiating, confirming, scheduling, retrying, or authorizing an ACH rent payment, the payer represents that the payer is authorized to use the selected bank account, authorizes the debit or payment shown at payment or autopay authorization, will maintain sufficient funds or available balance, will not use an unauthorized or invalid bank account, will promptly update invalid payment information, and understands ACH payments may take time to verify, process, settle, return, reverse, or fail.

For autopay, the payer authorizes recurring rent-only ACH payments according to the autopay settings, lease/payment information, and disclosures shown in the service. Autopay may not apply to non-rent charges unless the product explicitly states otherwise. Revocation may not cancel payments already submitted to the payment processor.

13. Payment Timing, Finality, Failures, Returns, and Reversals

Payment timing is not guaranteed. A payment may appear submitted, processing, succeeded, settled, paid, failed, returned, disputed, reversed, refunded, action-required, canceled, blocked, or otherwise updated based on Stripe, bank, network, Lease DIY, or user activity.

ACH payments can fail or be returned after initiation. A payment may appear successful before a later bank return, dispute, reversal, payout failure, refund, transfer reversal, account restriction, or reconciliation update changes the status. If that happens, Lease DIY may reopen a charge, adjust balances, update reports, create audit entries, notify users, require manual recovery, or ask the responsible party to take action.

Lease DIY is not responsible for payment failures, bank errors, insufficient funds, invalid payment methods, unauthorized payment methods, delayed settlement, delayed webhooks, Stripe outages, bank outages, network delays, account holds, identity-verification delays, payout restrictions, sanctions screening, dispute outcomes, returned ACH payments, transfer failures, payout failures, or reversals except to the extent caused by Lease DIY in violation of these terms or applicable law.

14. Fees, Processing Costs, Platform Fees, and Taxes

Lease DIY may charge subscription fees, platform fees, processing cost-recovery fees, payment-related fees, add-on fees, usage fees, support fees, administrative fees, or other fees as shown in the service, an order form, a pricing page, a fee schedule, or other written notice.

For online ACH rent payments, the tenant generally pays the rent or charge amount shown at payment time. Unless the product explicitly shows a tenant-paid Lease DIY ACH fee, Lease DIY does not add an additional Lease DIY ACH fee to the tenant payment amount. Landlords or selected payees may receive online ACH rent payouts net of then-current configured processing, cost-recovery, and platform fee components.

Fees may include amounts charged by Stripe, financial institutions, banks, ACH operators, card networks, payment networks, identity-verification providers, messaging providers, tax authorities, and other service providers. Stripe and other providers may change their fees, pricing, rules, and pass-through costs independently of Lease DIY. Certain fees, including processing fees, platform fees, Stripe fees, dispute fees, return fees, verification fees, or payout fees, may be non-refundable unless required by law or expressly stated otherwise.

15. Landlord-Assessed Fees, Late Fees, Penalties, Deposits, and Deductions

The service may help users configure, calculate, assess, display, track, waive, refund, credit, or export charges such as rent, late fees, returned-payment charges, utility rebills, maintenance rebills, deposits, pet deposits, one-time charges, closeout charges, deductions, credits, and refunds.

Lease DIY does not determine whether a landlord-assessed fee, late fee, penalty, deposit, deduction, returned-payment charge, rent increase, refund, credit, or closeout amount is lawful, enforceable, reasonable, properly noticed, properly documented, or permitted by a lease. You are responsible for configuring these amounts correctly, reviewing them before use, and ensuring they comply with the lease and applicable law.

If a landlord, property manager, workspace administrator, or other authorized user enables, presets, imports, repeats, copies, schedules, sends, posts, approves, charges, waives, credits, refunds, or exports a charge or balance, that user is responsible for the action and for correcting any error. Lease DIY is not responsible for resolving landlord-tenant disputes over whether a charge should have been created, charged, waived, reduced, refunded, paid, treated as late, sent to a tenant, included in autopay, or included in an accounting export.

16. Refunds, Credits, Disputes, Chargebacks, Returns, and Negative Balances

Refunds, credits, disputes, chargebacks, ACH returns, payment reversals, transfer reversals, payout failures, and negative balances may be handled through Stripe, Lease DIY, the applicable bank, payment network, or financial institution.

If a payment is refunded, disputed, returned, reversed, or otherwise clawed back, the applicable charge or balance may reopen; previously displayed paid, settled, or payout-ready status may change; related ledger, export, accounting, tenant, landlord, SMS, email, or admin surfaces may be updated; related fees may not be returned unless required by law or provider rule; and the responsible workspace, landlord, payee, tenant, payer, payout recipient, or connected account may be required to reimburse, return, offset, or repay amounts to the extent permitted by law, provider rules, and these terms.

Lease DIY may delay, suspend, reverse, offset, or restrict payment or payout functionality if needed to address suspected fraud, account risk, negative balances, disputes, returns, reversals, sanctions concerns, provider requirements, legal process, compliance issues, or unpaid amounts.

17. Payouts, Payout Recipients, and Connected Accounts

Landlords, property operators, selected payees, external payout recipients, and other payout recipients may be required to complete Stripe-hosted onboarding, email verification, identity verification, bank-account setup, tax-information collection, or other provider-required steps before receiving online rent payouts.

You represent that all payout, identity, ownership, tax, business, bank-account, recipient, and connected-account information you provide is accurate, complete, and authorized. Payout timing is not guaranteed. Stripe, banks, payment networks, Lease DIY, or other providers may delay, restrict, hold, reserve, reverse, cancel, or reject payouts based on payment status, account readiness, identity verification, risk review, bank rules, disputes, returns, reversals, sanctions screening, fraud review, legal process, provider outages, or compliance requirements.

If property-level payment routing points to an external payout recipient or selected payee, you are responsible for ensuring that the payee is correct, authorized, verified, and legally permitted to receive funds. Lease DIY may fail closed and prevent tenant online payment when the resolved payout recipient is not ready.

18. Role-Specific Terms for Tenants, Vendors, and External Payees

This section applies in addition to the rest of these terms. If you use the service in more than one role, all applicable role-specific responsibilities apply.

19. Workspace Subscription Billing

Certain Lease DIY plans and features require a paid workspace subscription. Subscription billing may be processed through Stripe Checkout, Stripe Billing, and Stripe-hosted billing settings.

Unless otherwise stated, subscriptions renew automatically until canceled; paid access may continue through the end of the current billing period after a period-end cancellation; plan changes may create immediate charges, credits, or prorations; Stripe or the billing provider is the source of truth for subscription invoice totals, payment status, hosted billing settings, and provider-side credits; subscription fees are non-refundable except where required by law or expressly stated by Lease DIY; and failed subscription payments may result in notices, payment-method update prompts, downgrade, suspension, feature restriction, or termination.

20. SMS, Email, and Electronic Communications

By providing an email address or other non-SMS contact information, you represent that you have the right to provide it and authorize Lease DIY to use it for account, lease, rent-payment, payment-link, reminder, property-management, security, support, and operational communications.

Providing a mobile number does not by itself authorize Lease DIY SMS. SMS consent is voluntary, off by default, and must be selected by the person who owns or controls the mobile number.

If you provide a tenant, renter, vendor, owner, payee, payout recipient, employee, contractor, or third party mobile number or email address, you represent that you have obtained all legally required permissions to provide that contact information. Adding a third party mobile number does not opt that person into Lease DIY texts.

Lease DIY text updates are optional and require an unchecked, voluntary opt-in for the mobile number you provide. Reply STOP to opt out or HELP for help. Message and data rates may apply.

Lease DIY does not sell mobile opt-in data or share SMS consent information with third parties for their marketing.

Message frequency may vary. SMS is not a secure channel for payment credentials, bank-account numbers, routing numbers, passwords, or sensitive information. Payment completion should occur only through secure hosted payment pages or provider-controlled payment flows.

21. AI, Automation, Recommendations, and Assistant Features

Lease DIY may offer automation, AI, assistant, classification, drafting, reminder, recommendation, preview, or workflow features. These features may be experimental, may rely on data entered by users, and may be incomplete or incorrect.

AI or automation features do not provide legal, tax, accounting, medical, safety, emergency, financial, or professional advice. You must review and approve any AI-generated or automated output before relying on it, sending it, acting on it, or using it to make decisions.

22. Maintenance, Vendors, Repairs, and Safety

The service may help users track maintenance requests, vendor communications, invoices, photos, repairs, rebills, credits, and related workflows. Lease DIY is not responsible for inspecting properties, performing repairs, selecting vendors, supervising vendors, verifying workmanship, confirming habitability, resolving emergencies, or determining legal responsibility for maintenance costs.

The service is not an emergency response system. If there is an emergency, contact appropriate emergency services, qualified professionals, property management personnel, or local authorities.

23. Prohibited Uses

• Do not use the service for unlawful, fraudulent, deceptive, abusive, discriminatory, harassing, or harmful purposes.
• Do not violate housing, fair-housing, consumer, privacy, debt-collection, anti-discrimination, sanctions, export, payment, tax, or landlord-tenant laws.
• Do not submit false, misleading, unauthorized, or incomplete information.
• Do not impersonate another person or misrepresent authority over a property, account, payment method, payout account, tenant, vendor, or organization.
• Do not collect or transmit payment credentials through SMS, email, chat, or unapproved fields.
• Do not interfere with, disrupt, probe, scan, reverse engineer, overload, scrape, or compromise the service.
• Do not use the service for any prohibited or restricted business under Stripe rules or applicable law.

24. Service Availability, Changes, and Beta Features

The service may be interrupted, delayed, modified, suspended, discontinued, or unavailable from time to time. We may change features, workflows, plans, pricing, payment providers, integrations, policies, security controls, or these terms.

Beta, preview, pilot, sandbox, local, mock, or experimental features may be incomplete, unreliable, changed, disabled, or removed at any time. Do not rely on beta features for production-critical workflows unless we expressly state otherwise in writing.

25. Support, Operational Recovery, and Manual Review

Payment, payout, webhook, reconciliation, dispute, refund, account, and data issues may require manual review. You agree to cooperate with reasonable requests for information, documentation, authorization, identity verification, payment verification, or corrective action.

Lease DIY may correct obvious operational errors, update statuses, reconcile records, reopen balances, close balances, mark exceptions, reverse duplicate records, or create audit entries when needed to align the service with payment provider information, user instructions, or documented operational truth.

26. Suspension and Termination

We may suspend, restrict, or terminate access if you violate these terms; your subscription is unpaid, canceled, expired, or downgraded; your account creates payment, security, legal, compliance, fraud, abuse, operational, or provider risk; Stripe or another provider restricts your account or connected account; we are required to do so by law, legal process, provider rule, or government request; or continuing to provide the service could harm Lease DIY, users, tenants, vendors, payees, Stripe, providers, or third parties.

Termination may not cancel payments, payouts, subscriptions, refunds, disputes, returns, reversals, balances, fees, legal obligations, or provider obligations already incurred. Sections that by their nature should survive termination survive.

27. Data Export and Retention

You are responsible for exporting and preserving records needed for your business, tax, accounting, legal, lease, compliance, or evidence obligations. We may retain, delete, or restrict access to data as described in the Privacy Policy, product documentation, backup practices, legal requirements, provider requirements, audit requirements, and operational needs.

28. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Lease DIY and its affiliates, officers, directors, employees, contractors, agents, service providers, and representatives from and against claims, demands, actions, losses, liabilities, damages, penalties, fines, costs, and expenses, including reasonable attorneys fees, arising out of or related to your use or misuse of the service; your content, data, records, communications, documents, instructions, or authorizations; inaccurate or unlawful information you provide; your violation of these terms, provider rules, or applicable law; your lease, property, tenant, vendor, owner, payout, tax, accounting, maintenance, or legal obligations; your payment, payout, connected-account, ACH, refund, return, reversal, dispute, chargeback, or negative-balance activity; your failure to obtain required consents; or disputes between you and any tenant, renter, landlord, owner, property manager, vendor, payee, payout recipient, employee, contractor, administrator, bank, or third party.

29. Disclaimer of Warranties

To the maximum extent permitted by law, Lease DIY is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

Lease DIY disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, error-free operation, security, reliability, and that the service will meet your requirements or produce any particular legal, financial, accounting, tax, payment, rent-collection, maintenance, tenant, business, or property-management outcome.

Lease DIY does not warrant that data, balances, reports, exports, reminders, payment statuses, payout statuses, fee calculations, late-fee calculations, closeout calculations, recommendations, payment workflows, ACH workflows, Stripe workflows, bank workflows, transfer workflows, refund workflows, dispute workflows, payout workflows, onboarding workflows, subscription workflows, or third-party actions will be accurate, complete, uninterrupted, timely, accepted, settled, final, or error-free.

30. Limitation of Liability

To the maximum extent permitted by law, Lease DIY and its affiliates, officers, directors, employees, contractors, agents, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages; lost profits; lost revenue; lost rent; lost business opportunity; lost goodwill; lost data; data corruption; substitute services; business interruption; payment delay; payout delay; bank delay; tenant default; property damage; legal penalties; tax penalties; accounting errors; or loss arising from disputes between users or third parties, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Lease DIY is not liable for damages arising from user-entered data, instructions, authorizations, or content; preset, recurring, imported, copied, template-based, automated, or system-suggested charges configured or approved by users; lease, property, tenant, landlord, vendor, owner, payout-recipient, or third-party disputes; payment failures; ACH returns; bank errors; Stripe restrictions; provider outages; chargebacks; disputes; reversals; negative balances; refund delays; transfer failures; payout failures; late fees; returned-payment fees; penalties; deposits; deductions; rent increases; closeout decisions; unauthorized use of your account due to your failure to safeguard credentials or manage permissions; third-party services; or legal, tax, accounting, compliance, maintenance, habitability, notice, eviction, collection, or housing outcomes.

To the maximum extent permitted by law, Lease DIY's total aggregate liability for all claims arising out of or related to the service or these terms will not exceed the greater of USD $100 or the amounts you actually paid to Lease DIY for the service in the twelve months before the event giving rise to the claim. This cap does not apply to liability that cannot legally be limited.

31. Informal Dispute Resolution

Before filing a claim, you agree to contact Lease DIY through the Contact page and provide a reasonable description of the dispute, requested resolution, account or workspace information, and supporting documents so the parties can attempt informal resolution. Nothing in this section limits rights that cannot be limited under applicable law.

32. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will provide notice as required by law or as we reasonably determine, which may include notice in the service, email notice, updated effective date, or requiring acceptance of updated terms. Continued use of the service after updated terms become effective means you accept the updated terms.

33. Miscellaneous

These terms, together with the Privacy Policy and any incorporated policies, payment authorizations, fee schedules, order forms, or written agreements, are the entire agreement between you and Lease DIY regarding the service, except for any separate signed agreement that expressly supersedes these terms.

If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable where permitted. Our failure to enforce a provision is not a waiver.

34. Contact

Questions about these terms can be directed through the Contact page.